# Erin M. Collins

Type: Person

Source: HR & Workforce Intelligence Brief — https://gethrbrief.com/entity/erin-m-collins
Canonical HTML page: https://gethrbrief.com/entity/erin-m-collins

## Recent coverage (1 stories)

### IRS Call Answer Rate Falls to 19% After 27% Staff Cut—HR Takeaways
2026-07-25 10:05:15 · Sentiment: Neutral · Impact: 5/10 · Sources: 8

The IRS’s 2026 tax season shows the hidden costs of massive workforce reductions. While automation kept refunds moving, phone support collapsed, especially for vulnerable taxpayers. HR leaders must consider where human expertise remains irreplaceable.
Full story: https://gethrbrief.com/story/irs-workforce-cut-hr-lessons

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